Reservations are made directly at the Non-Members Reservations Department at 755 555 25 00 ext 2618 and 9065

At the time of making your reservation it is necessary to provide the requested personal data: Name (s) and Surname (s), telephone, email and number of people (in case of minors, indicate ages).

Provide credit card information to guarantee the reservation or make the payment corresponding to the first night of the stay to confirm the reservation.

Cancellation will be valid by sending an email with the request 72 hours before your arrival, without penalty.
Cancellations with less than 36 hours in advance, a penalty of 01 night stay is charged.
In case of no-show, you will be charged the amount corresponding to one night's stay for no show.
High season, holidays and bridges, total penalty of the stay applies.

In discount rates or special promotions no changes or cancellations apply is charge of the entire stay.

Privacy Notice of Pacifica Resort Ixtapa

In accordance with the "Federal Law on Protection of Personal Data Held by Private Parties" and its Regulations, the privacy notice, referred to in the ordering arrangements, which is intended to establish the bases that will be observed in the handling, safekeeping, and treatment of the personal information that you use and / or compile INMOBILIARIA LR, SA DE C.V .; TOURS DE GOLF MEXICO, S.A. DE C.V .; INMOBILIARIA CHAC, S.A. DE C.V., jointly or separately, hereinafter “PACIFICA” as “Responsible”.
PRIVACY STATEMENT
PACIFICA, its subsidiaries and subsidiaries, domiciled in Calzada de Tlalpan, number 3604, Colonia San Lorenzo Huipulco, C.P. 14370, Mexico, Federal District, is a company committed to protecting the privacy of its customers. The personal information you provide, (personal data and, where appropriate, sensitive personal data), will be treated in accordance with the following guidelines: 1. DEFINITIONS. It will be understood as:
Privacy Notice: Physical or electronic document or in any other format generated by the “Responsible” that is made available to the “Owner”, prior to the processing of their personal data. Personal Data: Any information concerning an identified or identifiable natural person . Sensitive Personal Data: Those personal data that affect the most intimate sphere of its “Owner” or whose misuse, may give rise to discrimination or entails a serious risk to it. In particular, those that can reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions or sexual preference are considered sensitive. to whom correspond the personal data or authorized to deliver personal data of a third party in accordance with the applicable laws, which delivers said Data to the “Responsible.” “Responsible”: Means the natural or legal person who alone or together with others treats personal data Account of the “Responsible”. Consent: Manifestation of the will of the “Holder” of the data by means of which the processing of the same is carried out. for the sole purpose of determining possible responsibilities in relation to your treatment, until to the term of legal or contractual prescription of these. During this period, personal data may not be subject to processing and after this, it will be canceled in the corresponding database.Right of Access: It is the right of the “Holder” to know about the related personal data to his person who are in the possession of the “Responsible” in question or his “Managers”, also to whom they have been shared and for what purpose. Right to Rectification: Each “Holder” has the right to have their personal data are rectified when they are inaccurate or incomplete. Right of Opposition: The “Holder” has at all times the right to request, provided that he has a legitimate cause, that the “Responsible” ceases to process his personal data.2. PURPOSE AND PROCESSING OF PERSONAL INFORMATION 2.1. PACIFICA, its subsidiaries and group companies, will use the personal information you provide us, for the provision of the Timeshare Service, which, but not limited to, may consist of the preparation and sending of reservations, notices, publications, hotel news that are owned by Pacifica or with which it has agreements, that is, through telephone, physical, electronic and face-to-face means; sale of vacation packages, memberships, certificates, promotions, offers, loyalty programs, newsletters, or any other related to the corporate purpose of the company.2.2. In the same terms, your information may be used by PACIFICA in the processes of service quality, complaints and customer service, to conduct surveys, quality, preferences, statistics, related to the services provided by Pacifica Resort Ixtapa and in cases expressly authorized by the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations. 3. CONSENT OF THE HOLDER. The "Holder" expressly acknowledges:
3.1. That the privacy notice has been made known by the “Responsible”. 3.2. That you have read, understood and agree to all the terms of the privacy notice, so that you grant your consent for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations .3.3. That in the case of sensitive or financial personal data, the express consent of its “Owner” will be required, except for the exceptions referred to in articles 10 and 37 of the Federal Law on Protection of Personal Data Held by Private Parties, and for the If Pacifica Resort Ixtapa or its “Managers” make transfers of personal data to national or foreign third parties, they must comply with the provisions of this privacy notice. 3.4. In the event that the “Holder” does not oppose the terms of this notice within the next 48 hours in which it was made available, its content will be considered agreed and consented, in terms of the third paragraph of Article 8 of the Federal Law Protection of Personal Data Held by Private Parties. The consent of the "Holder" may be revoked at any time by the latter without being attributed retroactive effects, in the terms and in accordance with the established procedures set forth below.4. DATA TRANSFER. The "Responsible" informs the "Owner" that their personal data may be shared with third parties, natural or legal persons, suppliers of goods or services, foreign or national, with which they have concluded contracts, agreements, agreements or any another legal act necessary for the fulfillment of its corporate purpose. In this sense, the authorization of the "Holder" granted pursuant to this section empowers the "Responsible" and / or their "Managers" to transmit personal data of the "Owner" to said suppliers, with the understanding that said suppliers are obliged, by by virtue of the corresponding contract, to maintain the confidentiality of the personal data provided by the “Responsible” and / or its “Managers” and to observe this privacy notice. The “Responsible” and / or its “Managers” may transfer the personal data collected from the “Owner” to any other company of the same business group to which the “Responsible” belongs and that operate with the same internal processes and policies, whatever are in national territory or abroad for their treatment for the same purposes described in this notice.5
RECRUITMENT AND SECURITY OF PERSONAL DATA. The "Responsible" and its "Managers" will retain the personal data of the "Holder" for as long as necessary to process their requests for information, products and services, as well as to maintain accounting records, financial and auditing in terms of the Federal Law on Protection of Personal Data Held by Private Parties and current commercial, fiscal and administrative legislation. The personal data of the "Owner" collected by the "Responsible" and its "Managers" will be protected by appropriate administrative, technical and physical security measures against damage, loss, alteration, destruction or use, unauthorized access or treatment, of In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and the administrative regulation derived therefrom. 6. DEPARTMENT OF PERSONAL DATA For the attention and solution of complaints, doubts, questions, comments or if you require additional information about our privacy notice, you must contact the “Person in charge” of your personal data through the following means:
Email address: datospersonales@pacifica.com.mx
By phone: at 416090 00 Ext. 9030.
Physically: in Calzada de Tlalpan, number 3604, Colonia San Lorenzo Huipulco, C.P. 14370, Mexico, Federal District.

7. PROCEDURE TO EXERCISE ARCO RIGHTS. To exercise ARCO Rights, the “Holder” or his representative must physically present at the address of the “Responsible” appointment at Calzada de Tlalpan, number 3604, Colonia San Lorenzo Huipulco, C.P. 14370, Mexico, Federal District, a request for access, rectification, cancellation or opposition with the following information and documentation:
Name of the "Holder" and address, as well as expressly indicate the means to communicate the response to your request;
The documents that prove your identity simple copy in printed or electronic format of your voter card, passport or any other recognized official identification, which must not be older than one year, in case of legal guardian, must accompany a simple copy of the document with which you prove your personality, as well as in printed or electronic format your official identification.
The clear and precise description of the personal data with respect to which you seek to exercise any of the ARCO rights.
Any other element or document that facilitates the location of the personal data of the "Holder".
In the case of requests for rectification of personal data, the respective “Holder” must also indicate the modifications to be made and provide the documentation that supports his request.
The "Responsible" or its "Managers" will respond to the "Holder" within a maximum period of fifteen business days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted, for the purpose of that, if it is appropriate, it will be effective within ten days following the date on which the response is communicated to the “Holder”. In the case of requests for access to personal data, the “Responsible” or his “Responsible” will proceed with his / her prior delivery of the identity of the applicant or his legal representative, as appropriate. The aforementioned deadlines may be extended only in terms of the Federal Law on Protection of Personal Data Held by Private Parties. The delivery of personal data will be free, and the applicant must cover justified shipping costs or the cost of reproduction in copies or other formats. In the event that the “Holder” makes a new application in a period of less than twelve months, he must cover the corresponding costs equivalent to 1.5 days of minimum wage in force in the Federal District in terms of the Federal Law on Protection of Personal Data in Possession of Individuals, unless there are substantial modifications to the privacy notice that motivate further consultations.
For the purposes of cancellation requests for personal data, in addition to the provisions of this privacy notice, the provisions of Article 26 of the Federal Law on Protection of Personal Data Held by Private Parties, including cases of exception of cancellation of personal data indicated.
The submission of a request to oppose the use of personal data by the “Holder” thereof, will give the “Responsible” the power to oppose the use of personal data that as “Holder” has delivered to the opponent. 8. CHANGES TO THE PRIVACY NOTICE. Paz informs the "Owners" and customers that this privacy notice may be updated and modified periodically, so it is the responsibility of the "Holder" to periodically review the content of the privacy notice on the http://www.pacifica site. com.mx/privacity. The “Responsible” will understand that if he does not express the contrary, it means that the “Owner” has read, understood and agreed to the terms set forth, which constitutes his consent to the changes established in said updates regarding the processing of his personal data for purposes of the Federal Law on Protection of Personal Data Held by Private Parties and other applicable laws.


Last update: May 20, 2013